Platinum support
How can we help?
Find the next step for your sale or purchase.
Register to bid
Create an account, verify your contact details, complete buyer approval and payment setup, then register for the auction and accept its disclosed terms. Your account shows outstanding steps.
ContinueUnderstand the bid amount
Check whether the lot is sold per lot or per head, the number of head, the estimated cattle subtotal and fees. A maximum bid is your confidential bidding ceiling. Only a server acceptance confirms a bid.
ContinueLast-minute bids and connection loss
A qualifying late bid extends that lot under its published rules. When disconnected, reconnect and refresh the official state before bidding. An email or phone clock does not determine the winner.
ContinuePrepare cattle for sale
Start a saved consignment draft, add complete cattle details and genuine photographs, review fees and submit it to staff. Missing information must be resolved before publication.
ContinuePay for a purchase
Open the purchase page from your account. Select an offered payment method and follow its instructions. Cash/check cattle payments and online platform charges are tracked separately.
ContinueArrange pickup or delivery
Open the purchase to choose an offered fulfillment method and identify the authorized recipient. Obtain the required delivery quote or pickup arrangement. A pickup code does not by itself authorize loading.
ContinueInstall the app
Use the install option in a supporting browser or add the website to your device home screen. Use the same account. Bidding, payments and pickup verification require a working connection.
ContinueRecover access
Use the password-reset page. Request a fresh link if an earlier link has expired. Do not share your password or payment details with anyone assisting with a sale.
ContinueReport a problem
Send the sale team the auction, lot or invoice reference and describe what you observed. Avoid sending passwords, full payment-card details or private bidding maximums.
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